A user went to submit the form and got 'page cannot be displayed' message and lost all entered data

  • canaryfox
    Asked on January 11, 2017 at 6:49 AM

    I am the contact for the users of this website and this is the first issue that has arisen. I am sure it is something he has done but would to respond with a 'knowledgeable' answer!

    Page URL: http://www.froneri-icecreampos.eu/storefront/content.ep?name=page_6&authRedirect=1
  • seth
    Replied on January 11, 2017 at 9:35 AM

    Hello,

    I sent a test submission and your form is working properly. I also checked your email logs. There seems to be no issue.

    I couldn't check the issue on the web page that you have embedded your form since I don't have login credentials. If  you want us to further investigate the issue on your web site please provide us login details.

    If the issue happens again could you send us the details of the machine and browser that the issue happened. With this information we can investigate the issue further.

    If you would like your users to continue their filling process later you can use JotForm session property. Here is how you can do it:

    https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    We can help you building this kind of setup for your forms.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!