What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A user went to submit the form and got 'page cannot be displayed' message and lost all entered data

    Asked by canaryfox on January 11, 2017 at 06:49 AM

    I am the contact for the users of this website and this is the first issue that has arisen. I am sure it is something he has done but would to respond with a 'knowledgeable' answer!

    Page URL:
    http://www.froneri-icecreampos.eu/storefront/content.ep?name=page_6&am<br/>p;authRedirect=1

  • Profile Image
    JotForm Support

    Answered by seth on January 11, 2017 at 09:35 AM

    Hello,

    I sent a test submission and your form is working properly. I also checked your email logs. There seems to be no issue.

    I couldn't check the issue on the web page that you have embedded your form since I don't have login credentials. If  you want us to further investigate the issue on your web site please provide us login details.

    If the issue happens again could you send us the details of the machine and browser that the issue happened. With this information we can investigate the issue further.

    If you would like your users to continue their filling process later you can use JotForm session property. Here is how you can do it:

    https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    We can help you building this kind of setup for your forms.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!