What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Participants can't access the form

    Asked by wfsc on January 11, 2017 at 08:44 AM

    Hi there. We've been having many problems with Jotform, the newest and most problematic of which is that potential candidates for our program can't open the form on their computers.  While I can open the page in my browser, participants are having trouble.  Please help!!

    Page URL:
    https://form.jotformeu.com/63403414601342

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    JotForm Support

    Answered by Boris on January 11, 2017 at 10:53 AM

    I have checked your form over several browsers, and it seems to be loading fine from here. For example, this is in Firefox:

    And this is in Chrome:

    Can you please provide the exact link that your customers are trying to access when the form fails to load for them? So far, we cannot replicate any issues with your form. Looking forward to your response with any more details you can provide, so we can figure out why your users might be experiencing any issues, and what can be done to resolve it. Thank you.