What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT: Notification email not working

    Asked by RobertSmythe on May 29, 2012 at 11:11 AM

    I've followed the directions to create savable forms (http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later).

    All of a sudden, the notification email that is supposed to contain the link to the personalized form is not working. People fill out their email and do not get a notification email.

    The deadline for my applicants is in 2 days and the first piece of the application process is not working. And I'm paying for premium service!

    Page URL:
    http://form.jotformpro.com/form/21447474826965

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    Answered by moonzkie on May 29, 2012 at 02:11 PM
    Hi,
    It's advisable to change the Sender E-mail from your email address to "noreply@jotform.com" as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam. I have changed the sender e-mail for you.
    I have tested the auto responder and I was able to receive it.