Docu-sign question

It keeps showing an error. 

I have cloned and reauthenticated and it's still showing errors.

There are two forms:

https://form.jotform.com/63556520363152

https://form.jotform.com/70067546918161

I checked both of the forms you mentioned and found out that:

1. https://form.jotform.com/70067546918161

This form has the Docusign widget added properly.

2. https://form.jotform.com/63556520363152

This form doesn't have one yet.

Seeing that the widget worked with at least 1 of these 2 forms, we can safely deduce that the widget itself works properly. To fix it with the 2nd form above, try doing the following:

1. ENSURE that your Docusign Plan supports their API feature. If you're not sure if your plan supports it, refer to the link below.

Related page: https://www.docusign.com/products-and-pricing

2. Once you're sure that your current Docusign Plan supports APIs, go to your Form Builder then do the following:

   2a. Logout of your Docusign Account from their website https://www.docusign.com/ This is to ensure you can re-login afterwards when trying to re-authenticate.

   2b. Go back to your FORM BUILDER > click the WAND icon > then click RE-AUTHENTICATE > login to your Docusign account on the popup window > and ENSURE you will re-click the UPDATE WIDGET button.

If this doesn't fix the issue, please get back to us with a screenshot of the error you're referring to, here's how.