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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have English and Spanish forms. The Spanish forms are not getting Emailed to me, anyone know why this is happening?

    Asked by kbkmark on May 29, 2012 at 02:25 PM
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    JotForm Support

    Answered by Goldo on May 29, 2012 at 03:52 PM

    Is it happening to all your Spanish forms? or can you provide us the form IDs of the affected ones so we can check.

    I have cloned your 'Comentarios de Visitantes' form and it's sending notifications.

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    Answered by kbkmark on May 29, 2012 at 04:25 PM
    It is happening to all of my Spanish forms

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    Answered by kbkmark on May 29, 2012 at 04:36 PM

    I did not receive an Email notification on the Comentarios de Visitantes form.

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    Answered by jeanettebmz on May 29, 2012 at 08:07 PM

    Could you please ask to your email provider servers for domain  @scbythesea.org to add our Jotmail Ip Addresses to their whitelist?

    Also , I have checked your spanish forms and I can see some of them having setup  2 email notifications , for example: "Compruebe su solicitud" .

    Make also sure that the Sender Name field is filled with a name or something. Instead of leaving it as "Please Select"

    Let us know if the suggestions worked, otherwise feel free to look for more assistance, we are always glad to assist