What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm receiving submissions to the wrong email?

    Asked by Jbolos on January 12, 2017 at 09:26 AM

    Form fill seems to be going to me I think.


    I just sent a text and I got the form fill.  


    Form Fill should be going to John@jbolos.com  looks like it went to egerace@thestate.com

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on January 12, 2017 at 11:06 AM

    I checked your form and you have only one Notifier there, and it is associated with john@jbolos.com:

    I initiated a test email as well. I'm not sure how you got the submission to your other email. Only if you had it for a second recipient or one more Notifier. Since from the logs I saw, those same submissions were going to both emails.

    If that's the case please let us know.

    Thank you!