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Unable to export data. It says "In Progress" since yesterday.Asked by JeffPearson on January 12, 2017 at 10:25 AM
I have not had any problems downloading data until yesterday 1/11/17 and seem to have froze up checked today and it was still frozen on yesterdays download. Please help
I'm sorry for the trouble caused to you.
I did check your account and I am able to replicate the issue. The download still seems to be complete and the the button to initiate another export seems to be disabled. I am not sure what is causing this issue.
I am reporting it to our backend team. We will get back to you as soon as we have any update from them.
I am still not able to download my data and I am getting very close to the date I need the information to finish preparing for this training. Can you give an estimate on when you think it will be back to normal so I can download the data?
Apologies for the inconvenience Jeff.
I have checked your data and found that there is a request made today Jan 13, 2017, this has been already assigned to our developers so they will investigate why the previous request was not completed.
I will also ask for updates on this and will let you know as soon as possible.
We have solved the problem. If you want to receive the most recently added files, you will need to resend new request. I have deleted the request dated 11/1/17 and sent the request dated 16/1/17 from your account.