- JeffPearsonAsked on January 12, 2017 at 10:25 AM
I have not had any problems downloading data until yesterday 1/11/17 and seem to have froze up checked today and it was still frozen on yesterdays download. Please help
- JotForm Supportashwin_dAnswered on January 12, 2017 at 12:22 PM
I'm sorry for the trouble caused to you.
I did check your account and I am able to replicate the issue. The download still seems to be complete and the the button to initiate another export seems to be disabled. I am not sure what is causing this issue.
I am reporting it to our backend team. We will get back to you as soon as we have any update from them.
- JeffPearsonAnswered on January 13, 2017 at 10:36 AM
I am still not able to download my data and I am getting very close to the date I need the information to finish preparing for this training. Can you give an estimate on when you think it will be back to normal so I can download the data?
- JotForm SupportKevin_GAnswered on January 13, 2017 at 11:46 AM
Apologies for the inconvenience Jeff.
I have checked your data and found that there is a request made today Jan 13, 2017, this has been already assigned to our developers so they will investigate why the previous request was not completed.
I will also ask for updates on this and will let you know as soon as possible.
- JotForm DeveloperselenAnswered on January 16, 2017 at 02:34 AM
We have solved the problem. If you want to receive the most recently added files, you will need to resend new request. I have deleted the request dated 11/1/17 and sent the request dated 16/1/17 from your account.