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  • Profile Image

    GeoComplete Widget: 'Address' field does not show the options on large mobile devices

    Asked by ashtutors on January 12, 2017 at 05:09 PM

    2. From a mobile device, the field 'address' - which is supposed to give suggestions in a drop down, only works from a desktop. It won't accept inputs and keeps coming up with an error, as though the field hasn't been completed. Therefore the form can't currently be sent via mobile.

    Page URL:
    https://form.jotformeu.com/62844560641356

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 12, 2017 at 05:20 PM

    What mobile device and browser are you using? I checked your form in Iphone, and the address field allowed the input:

    Let us know if you need more help.

  • Profile Image

    Answered by ashtutors on January 13, 2017 at 02:49 AM

    Hi.

    I'm also using an iphone.

    The field is supposed to offer drop-down suggestions fo addresses from google - but on mobile is isn't doing that.

    You'll find that yes, it's accepting inputs, but when you 'submit' the form, it comes up with an error - therefore the form can't be used via mobile.

    Any other ideas would be appreciated.

    Many thanks.

    Geoff

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    JotForm Support

    Answered by candy on January 13, 2017 at 06:03 AM

    Hello,

    I have tested your form on iPhone 6. I have seen that your form works properly and I was able to submit the form as you can see the following screenshots below:

    After submitting the form, it redicted me to http://www.ashtutors.co.uk/thankyou.html.

    I did not see any issue and I was unable to reproduce the issue you had.

    Moreover, I have seen that you did not add "mobile responsive widget" into your form. You can find it at the following link: https://widgets.jotform.com/widget/mobile_responsive

    You can try it in order to make the form appear better on mobile devices.

    Thanks.

  • Profile Image

    Answered by ashtutors on January 13, 2017 at 06:20 AM

    Hmm very odd!

    I'm using an iphone 6S and have just tried it again - but I'm NOT getting the drop down of address suggestions.

    I don't understand why my phone - which is right up to date with the latest IOS firmware, isn't showing it correctly when clearly that's 2 people where it's working.

     

    Not sure where to go from here.

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    JotForm Support

    Answered by candy on January 13, 2017 at 07:09 AM

    Hello again,

    I am able to replicate the issue on iPhone 6S as you can see the screenshot below:

    I have seen that you have injected extra CSS codes into the widget as the following: 

    input{

        background:#f6f6f6 !important;

        border:1px solid #CAA8DA !important;

        width: 100% !important;

        box-sizing: border-box;

    }

     

    When I have removed those CSS codes from your widget, the widget has worked properly as you can see below:

     

     

    If you add those codes into the widget, you will have that kind of problems in larger devices as they might need to arrange its width more than 100%.

     

    So, removing those codes is the solution.

     

    If you need further assistance, let us know.

     

    Thanks.

     

     

  • Profile Image

    Answered by ashtutors on January 14, 2017 at 05:43 AM

    Thank you very much for your help and suggestions. I will look into it further.

    Geoff :)