- JENSHIDOAsked on January 12, 2017 at 06:25 PM
Hi. I recently asked how to use the form analytics. Every time I try I get a blank screen. Is there a reason this is happening?Page URL:
- JotForm SupportChriistianAnswered on January 12, 2017 at 10:10 PM
I checked your form analytics on my end and it seems to display properly here.
Do you have any add-ons installed on your browser that may be preventing the page from being displayed? Can you please try using a different browser to view the form analytics and see if the issue occurs there as well? I would also suggest connecting to a different internet connection.
If the issue persists, please take a screenshot of the browser console so we can see if there are any errors. To open the console, please see the guide below:
Chrome: Press Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac)
Firefox: Press the Ctrl+Shift+K (Cmd+Opt+K on OS X)
I will wait for your response.
- JENSHIDOAnswered on January 16, 2017 at 10:50 AM
- AIDANAnswered on January 16, 2017 at 01:11 PM
I tried to replicate the issue, to no avail. The form analytics work properly for me, confirming my colleague's findings.
Thanks to your screenshot though, we were able to spot some issues that could be related to the use of ad blocking extensions/tools.
Would you please consider retrying with a browser that doesn't have any ad blocking systems enabled?
Thank you in advance. We will be waiting for your reply to inspect further based on it, ASAP.