Not all forms submitting are being sent to email on file

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    sdap1177
    Asked on January 12, 2017 at 08:40 PM

    Many submissions are arriving to the email on the form, which is sdap@sdap.net. We've checked the bounce list and it's clean for that address. Today, we had one and yesterday five to the email address. But the count is actually higher. This is happening daily. Today, it stood out. And we should be receiving more as holiday travel picks up.

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    seth
    Answered on January 13, 2017 at 01:00 AM

    Hello,

    I checked your email logs and there are 18 emails sent on 12.01.2017 via the form "SDAPCO Landing Page Reservation Form" Id: 31793618182965:

    You stated that you received 5 emails on this date. However, from our side, the emails are sent and seem to have reached your email address.

    The issue should be related to the email provider of yours. Since we can see here that the emails are reached you, there is a blocking on the provider you use. Hence I have two suggestions for you:

    1) Please contact to the email provider you use, and state the issue clearley. Ask them if it is possile to whitelist JotForm default email sender addresses (noreply@jotform.com and noreply@formresponse.com).

    2) Try using JotForm or full username as sender name:

    Since you have a single last name field on the form, try using JotForm. 

    If the issue persists after trying my suggestions, please contact us again. 

    Regards.

     

     

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    sdap1177
    Answered on January 13, 2017 at 02:45 AM
    The form worked; but the emails were NOT ALWAYS making it to us at sdap@sdap.net.
    Since this support request…..I believe I found the problem…..It appears that some were going into our JUNK FOLDER.
    I think I may have resolved it; however, I would like some advice to assure that this does not get repeated. Please advise.
    Thank you
    Please visit www.sdap.net and click the "Holiday Travel" tab to learn about
    our "defined holiday" restrictions.
    CHECK OUT OUR CUSTOMER LOYALTY PAGE.
    SAN DIEGO AIRPORT PARKING COMPANY
    2771 Kurtz St.
    San Diego, Ca.
    92110
    619-574-1177
    888-838-3219, fax
    www.sdap.net
    SDAP's CLEAN BURNING ALTERNATIVE FUEL VEHICLES
    ARE A SMART CHOICE FOR OUR ENVIRONMENT.
    CELEBRATING
    OVER 20 YEARS SERVICING YOUR PARKING NEEDS!
    FREE SHUTTLE SERVICE 24/7 TO
    AIRPORT, CRUISE LINE, OR TROLLEY!
    $10.75 DAILY, $71 WEEK, AND $150 FOR 2 WEEKS
    TO A MONTH
    ________________________________________
    ...
  • Profile Image
    seth
    Answered on January 13, 2017 at 04:22 AM

    Hello again,

    If you found emails in the spam folder please mark them as not spam. After marking them as not spam, the issue should not repeat again.

    If the issue happens again, please feel free to contact us. Sometimes there could be other issues affecting emails.

    Thank you very much.

    Regards.