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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    DocuSign not authenticating

    Asked by janislea on January 12, 2017 at 09:34 PM

    I go through the process to attach DocuSign and it won't authenticate.   It says it's verified and then a

    Reauthenticate sign pops up.  

     

    I have updated my account with DocuSign so that is not the problem.  I contacted them and they said the problem is on Jotform's end.

    Screenshot
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    JotForm Support

    Answered by Kiran on January 12, 2017 at 10:58 PM

    This is a duplicate thread to https://www.jotform.com/answers/1033309 which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Thank you!