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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to back to the Non-Profit Bronze Yearly plan?

    Asked by dbrooke50 on January 13, 2017 at 09:16 AM

    I was upgraded to a non-profit status with Wounded Warrior Guide Service.  I renewed my Bronze level status and updated my credit card information.  It said I still was going to have $159 instead of the discounted rate taken out for a yearly subscription on the 18th.  It may be that the system just didn't process the change yet, but I wanted to follow up just to make sure the change went through.


    Thank You

    Darren Brooke.

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    JotForm Support

    Answered by olivia on January 13, 2017 at 10:09 AM

    Hi Darren,

    I have checked your account. It is seen that your account was scheduled to downgrade in Feb 2, 2015. That's why, you are in Bronze Yearly plan. You can have a look at the Billing page: My account > Billing 

    Please visit Non-Profit Application page and apply again for the non-profit discount. Provide necessary documents and give us 24 hours to process the request. On the other hand, unfortunately we have no permission to get back your subscription to the non-profit bronze yearly.

    If you need any other details, please feel free to let us know.

    Thank you.