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    Auto responder not sending emails

    Asked by mortarboard on January 13, 2017 at 11:01 AM

    Even when I set the form to send immediately (not at a later date) the emails are not sending.

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    JotForm Support

    Answered by david on January 13, 2017 at 12:19 PM

    I had a look at your most recent form and the autoresponders look to be set up correctly.  One should send on January 21 and one on the 29th. 

    I cloned the form to test it and when the autoresponders were set to send right away, they did trigger properly:

    If this is still not working on your end, let us know and we will take another look.  As far as I can tell though, your autoresponder emails should send.