What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I retrieve my encryption key?

    Asked by Vpullum on January 13, 2017 at 02:50 PM

    I lost it and can't view my submissions! I can't remember where I saved it on my computer. How do I retrieve it?

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    JotForm Support

    Answered by Welvin on January 13, 2017 at 08:32 PM

    Did you search on your computer? The file name is jotform.key. If you can't find it, disabling and enabling the encryption should prompt you to get a new key. Please try that.