How do I retrieve my encryption key?

  • Profile Image
    Vpullum
    Asked on January 13, 2017 at 02:50 PM

    I lost it and can't view my submissions! I can't remember where I saved it on my computer. How do I retrieve it?

  • Profile Image
    Welvin
    Answered on January 13, 2017 at 08:32 PM

    Did you search on your computer? The file name is jotform.key. If you can't find it, disabling and enabling the encryption should prompt you to get a new key. Please try that.