Why would the PayPal payment go through, but Jotform submission not

  • RGarrepy
    Asked on January 13, 2017 at 4:04 PM

    2.)  As far as PayPal, why would the PayPal payment go through, but the Jotform not go through?

    3.) I have another Jotform where the PayPal is not going through at all.

  • Kiran Support Team Lead
    Replied on January 13, 2017 at 4:21 PM

    Could you confirm that the payments received by PayPal are from your JotForm? I have checked your JotForm titled "1.) 2017 Red Hot Visionista Leadership Level Payment and Registration PIF" and see that the submissions are in incomplete submissions. As I tried to submit the form, it redirected to PayPal without any issue at my end. 

    Why would the PayPal payment go through, but Jotform submission not Image 1 Screenshot 20

    Could you try adding another test product to the Payment wizard and test it from your end to see if the submission is complete. Also, please take a look at the FAQs of PayPal Incomplete payments to know more about why your account is not displaying the submissions.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope this information helps!