Can we change the account username?

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    Asked on January 14, 2017 at 10:07 AM

    Can we change our current username? The existing name was created by someone no longer associated with our organization.

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    Answered on January 14, 2017 at 03:06 PM

    Hi, thank you for contacting us.

    We can change your username for you, but please note that if you have setup some custom links to your forms, they will stop working as they would no longer have the correct username in them.

    The direct form links (for example will continue to work and won't be affected by username changes.

    Based on the above, please confirm that you would like your username changed, and please provide us with 3 usernames in the order of your preference, just in case your first choice is not available.

    We will handle your request ASAP after we get back to us with the suggestions. Thank you.

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    Answered on January 14, 2017 at 11:45 PM
    Possible usernames, in preferred order, are:
    Thank you!
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    Answered on January 15, 2017 at 05:21 AM

    Hi, I have changed your username to UMYMC as YMC was already taken.

    If you have more questions or need further assistance, please let us know. Thank you.