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    Complete paypal payments but no funds

    Asked by Teachingassistanttraining on May 30, 2012 at 08:10 AM


    I have my first complete sales (whay hay!). But the funds are not arriving in paypal although the powertool shows the transaction as complete.

    why is this?



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    JotForm Support

    Answered by Mike_T on May 30, 2012 at 07:31 PM

    Thank you for contacting us.

    Please confirm that these submissions were not completed manually from Pending Submissions.

    Have you also received email notifications for these submissions?

    I would also recommend you to re-check your PayPal account (make sure that your are checking the correct one) to see if the funds are there. I hope that the following steps may help:

    1. Log in to your account at https://www.paypal.com/

    2. Click Profile near the top of the page.

    3. Click Pay List link under Financial Information.

    4. Look for your customer info.

    We are looking forward to hearing from you.