What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How come that the downgrade fail on my account?

    Asked by Jonathan1986 on January 14, 2017 at 03:03 PM

    Hi guys,

    i downgraded my subscription a few weeks back and i was told i am scheduled to downgrade in january. Now i have seen that you charged me again, so i went and checked online, but the downgrading never went through.

    So now i did it again and i am seeing the same message.

    How come it did not went through? Can you please help.

    Thank you.  

  • Profile Image
    JotForm Support

    Answered by Welvin on January 15, 2017 at 04:51 AM

    I have forwarded this matter to our billing team. They should be able to check this for you and let you know what happen. Your subscription is already canceled so nothing to worry about it by next month.