What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails from JotForm are going to Spam Folder

    Asked by psasf on January 16, 2017 at 08:51 AM

    I've set up a couple of websites using a Jotform contact form and on both all emails from the form are treated as spam so enquiries from the websites don't get seen (people rarely check their spam folders).  Invariably Jotform emails sent to a gmail account are treated as spam.

    This didn't happen when you had the option of text emails rather than the current tables format. 

    I see from your FAQs that you recommend getting around this by setting up a white list or filter in gmail or (presumably) other email clients but surely this is a sledgehammer to crack a nut . . . ?  The majority of people wanting to simply receive an email from a website form would struggle to set up a filter - even with your step by step guide. 

    Can you (please!) look at making this workaround unnecessary and make Jotform a bit more user friendly?

    I can't be the only one that thinks this is a pain!

    Paul 

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    JotForm Support

    Answered by candy on January 16, 2017 at 09:44 AM

    Dear Paul,

    Our developers have already been aware of this issue.

    Depending on the email service you are using, you should be able to simply mark one of the emails as "Not Spam".  From then on, emails from that specific address, in this case, noreply@jotform.com, should no longer be filtered as spam:

    If that solution does not work, here is a bit more in-depth guide:

    https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account 

    There are a few solutions in that guide that may also work.

    Thanks in advance.

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    Answered by psasf on January 16, 2017 at 10:45 AM

    Thank you but, as said in my original email, although simple to you,
    setting up filters is not a realistic option for most nontech people.  
    I'm sure your developers must be aware of the situation, but are they
    working on a solution?
    Jot form is great in most respects but surely the ability to be able to
    receive emails sent from a form is absolutely fundamental!
    Your forms can do all the clever stuff, but currently fail to deliver the
    most basic and essential of requirements - transmitting data in a manner
    that's readily receivable.
    I'd be grateful if you can let me know if this is going to be sorted any
    time soon.  It's currently really not user friendly.
    Many thanks
     
     
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on January 16, 2017 at 12:38 PM

    I believe you are referring to this user guide (https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account).

    There is spam score in Gmail and our developers are constantly making sure that our reputation remain strong. However, there are users who are marking our email as a "Spam" and that would decrease the score. Here are my suggestions:

    - Create a filter based on this guide.
    - Mark the email as "Not Spam". (Just like what my colleague Candy recommended).
    - Use (noreply@jotform.com) as the Sender Email for the notifications.
    - You may try adding (noreply@jotform.com) to your Contacts or Address Book.

    Hope that helps. Thank you.