What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When we upgraded our account to Silver whether the sub-user accounts would still be limited to Free?

    Asked by SharronHamnett on January 16, 2017 at 09:21 AM
    Can you please let me know if we upgraded our membership to Silver whether the sub-user accounts would still be limited to 5 forms and 100 returns per month?
  • Profile Image
    JotForm Support

    Answered by olivia on January 16, 2017 at 10:26 AM

    Hi,

    If the sub-users create any forms in their Free accounts normal limits as you mentioned above will be applicable as of free account. 

    Free Plan

    100 monthly submissions

    10 monthly payment submissions

    1,000 monthly form views 

    5 total forms

    100MB total space

    500 total submission storage

     

    If you create a form in your Silver account and share it with sub-user, limits will be applicable based on your account plan and not of sub-user account plan.

    Have a look at this guide about how to share your forms with sub-users: How-to-Share-Forms-with-a-Sub-account-User 

    If you need any other details, please feel free to let us know.

    Thank you.

  • Profile Image

    Answered by SharronHamnett on January 16, 2017 at 10:45 AM
    Dear Olivia
    Yes I understand about sharing forms as we currently do this as well. However the problem I have as a sub-user is that I see all of the forms that have ever been created on the main account – including those that have been archived by the main account user and do not appear in her view any more. I understand that this is because they have not been permanently deleted. This is very frustrating however as it means I have to scroll through all the forms to find the one that I want.
    Is there any way that a sub-user can have more than 5 forms/100 monthly returns without having to buy a whole new account?
    Thanks
    Sharron Hamnett
    Mrs S Hamnett
    Admissions Officer
    St Ambrose College
    [SAC Logo]
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on January 16, 2017 at 01:03 PM

    Unfortunately, you cannot create more than 5 forms under the Free account. If your account was grandfathered before the number of forms limit, then you can keep these forms. However, you cannot create a new one or restore a deleted form.

    You can increase the monthly submissions by performing the tasks provided in this page: https://www.jotform.com/myaccount/getMore.

    You can see the all the forms from the main account because the main user provided you an access to all of the forms. Here's a screenshot:

    I would recommend you transfer the active form to the main account which is under the Bronze plan. In this way, the submission limits that will be applied to the main account.

    If you have any questions, let us know. Thank you.