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    Why are some submission flagged as "incomplete payments"?

    Asked by Studio1111 on January 16, 2017 at 11:21 AM

    Some submissions are flagged as "incomplete payments" even though the payment is correct. I do not receive an email when these submissions are flagged and held as incomplete so I would like to fix whatever it is that is causing this. Thank you! ~Laila

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    JotForm Support

    Answered by Nik_C on January 16, 2017 at 01:42 PM

    Hello Laila, 

    Incomplete payments stand for submissions which payment wasn't completed. "

    "If the payment is not successful, the submission remains Incomplete."

    Please refer to this article where it is described in more details: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Also, you can set up Incomplete payments notifier, here is how to do that: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail

    If you have any additional questions please let us know.

    Thank you!