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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Drive integration not sending submission to google drive folder

    Asked by wmmartin on January 16, 2017 at 04:36 PM

    As of this morning, our Google Drive file integration is not working. Is there a technical problem, or is there a way to fix this?

    Thank you,

    Kenny Parsons

    Page URL:
    wmmartin.com/carrier/package

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    JotForm Support

    Answered by jonathan on January 16, 2017 at 08:45 PM

    I was able to reproduce the issue. I test our google drive integration and form submission was not being sent to Google drive folder. 

    I was able to complete the integration configuration but form submission was not sending data to google drive.

    I have now submitted this thread to the next level support to be investigated.

    We will let you know once fixed.

    For the meantime, can you also try first removing the existing google drive integration and redo the integration process. See if this process fixes the issue.

    Thanks.

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    Answered by 1sixty8 on January 16, 2017 at 10:34 PM

    Also having this exact issue.. Started today.

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    JotForm Support

    Answered by jonathan on January 16, 2017 at 11:37 PM

    @1sixty8

    We will resolve your own issue on your thread here https://www.jotform.com/answers/1036192

     

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    Answered by wmmartin on January 17, 2017 at 08:14 AM

    Jonathan,

    I have tried to remove and reintegrate Google Drive. No luck. 

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    JotForm Support

    Answered by BDAVID on January 17, 2017 at 09:28 AM

    @wmmartin, we have reported this to our back-end team already. You will be notified via this thread when this issue gets fixed.

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    JotForm Developer

    Answered by Denis on January 18, 2017 at 09:42 AM

    Hello,

    We were having Google related problems. All problems should be fixed now. If issue occurs again please let us know.

    Best