How come there is no submit button? Submit Button Disappear

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    excelgraphics
    Asked on May 30, 2012 at 05:40 PM

    I am receiving a lot of feedback on the many forms that I have running with you guys. Lots of people complain that they fill the whole form out, to find out there is no submit button at the end.

    Why is this? I need this to be fixed asap

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    jeanettebmz
    Answered on May 30, 2012 at 06:02 PM

    Is this the form you are talking about? 

    I have checked and there is indeed a submit button, but it doesn't show the label Submit but Request Estimate, and I was able to see the entire form.

    Could you please provide me with the exact URL where the form is embedded so we check further more into the code?

    Thanks!

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    Mike_T
    Answered on May 30, 2012 at 06:07 PM

    We are sorry for the inconveniences caused.

    Please try to place a full size Submit button field on your form(s) instead of shrunken fields. This should solve the problem.

    Thank you for using our services.

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    excelgraphics
    Answered on May 31, 2012 at 12:13 PM

    I made the changes suggested. Here is the URL: http://www.antonyshynroofing.ca/browse/estimate.php

    I've had a few other forms doing the same on different sites. Just wondering if is a compatibility issue or if there is something wrong with the form itself.

    Thanks,

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    abajan
    Answered on May 31, 2012 at 01:19 PM

    Is this happening in a particular browser? I can see the submit button of both forms (that embedded at http://www.nivervillefair.com and the other at http://www.antonyshynroofing.ca/browse/estimate.php) in both Chrome 19 and Firefox 12, both on Windows.

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    abajan
    Answered on May 31, 2012 at 01:27 PM

    The change may not be updating at the second site on your end because of a caching issue at the edge location server of our CDN. Try changing the URL in the  embedded code from http://form.jotform.com/jsform/11034257197 to http://www.jotform.com/jsform/11034257197