- excelgraphicsAsked on May 30, 2012 at 05:40 PM
I am receiving a lot of feedback on the many forms that I have running with you guys. Lots of people complain that they fill the whole form out, to find out there is no submit button at the end.
Why is this? I need this to be fixed asapPage URL:
- jeanettebmzAnswered on May 30, 2012 at 06:02 PM
Is this the form you are talking about?
I have checked and there is indeed a submit button, but it doesn't show the label Submit but Request Estimate, and I was able to see the entire form.
Could you please provide me with the exact URL where the form is embedded so we check further more into the code?
- JotForm SupportMike_TAnswered on May 30, 2012 at 06:07 PM
We are sorry for the inconveniences caused.
Please try to place a full size Submit button field on your form(s) instead of shrunken fields. This should solve the problem.
Thank you for using our services.
- excelgraphicsAnswered on May 31, 2012 at 12:13 PM
I made the changes suggested. Here is the URL: http://www.antonyshynroofing.ca/browse/estimate.php
I've had a few other forms doing the same on different sites. Just wondering if is a compatibility issue or if there is something wrong with the form itself.
- JotForm SupportabajanAnswered on May 31, 2012 at 01:19 PM
Is this happening in a particular browser? I can see the submit button of both forms (that embedded at http://www.nivervillefair.com and the other at http://www.antonyshynroofing.ca/browse/estimate.php) in both Chrome 19 and Firefox 12, both on Windows.
- JotForm SupportabajanAnswered on May 31, 2012 at 01:27 PM
The change may not be updating at the second site on your end because of a caching issue at the edge location server of our CDN. Try changing the URL in the embedded code from http://form.jotform.com/jsform/11034257197 to http://www.jotform.com/jsform/11034257197