Getting DNS resolution error (Error 1001)

  • Profile Image
    Timothy Steck (TBSConsultants)
    Asked on January 16, 2017 at 07:21 PM

    This form (http://timesheet.sorb.us/63126197867164) has been working for a month and 1/2 and today I get an Email says users are getting a web page that says DNS resolution error - Error 1001. I tried it and sure enough I'm getting the DNS resolution error too.  Nothing has changed since day one.  If I use the standard (https://form.jotform.com/63126197867164) it works fine but the users don't know this line.  Can someone please look at this and let me know what is going on all the sudden?  Thanks

  • Profile Image
    Ian
    Answered on January 16, 2017 at 11:34 PM

    I checked the issue and found the following information :

    What happened?

    You've requested a page on a website (timesheet.sorb.us) that is on the CloudFlare network. CloudFlare is currently unable to resolve your requested domain (timesheet.sorb.us). There are two potential causes of this:

    Most likely: if the owner just signed up for CloudFlare it can take a few minutes for the website's information to be distributed to our global network. Less likely: something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails.

     

    If its case #1 applies to you ie you signed up for CloudFlare recently, then you need to wait for DNS to resolve. 

    Alternatively, you can contact your DNS provider to get the issue resolved.

    Let us know if you still face any issue.