I am not receiving notification e-mails

  • fpeters
    Asked on January 16, 2017 at 10:53 PM

    I am not received submission notifications for my CANCELLATION REQUEST and MEMBERSHIP HOLD REQUEST to my email lanecovetkd@hotmail.com.

  • Helen
    Replied on January 17, 2017 at 2:21 AM

    Hi,

    Thank you for contacting us.

    I have checked your e-mail address that "lanecovetkd@hotmail.com" and it was not in our Bounce List. Also, I have checked your Activity Logs for e-mails. It seems all of Notification e-mails sent to your e-mail address. As you can see:

    I am not receiving notification e mails Image 1 Screenshot 40

    Also, I have sent a test submission to your form and notification e-mail sent to you. Here:

    I am not receiving notification e mails Image 2 Screenshot 51

    Did you change your recipient e-mail from fabianpeters@hotmail.com to your e-mail? I think, you have change it today and after this changing, your all Notification emails sent to your e-mail address.

    If you can not see these e-mail in your Inbox, please check your Spam folder. Click "Not Spam" for moving your e-mails to your Inbox.

    I am not receiving notification e mails Image 3 Screenshot 62

    If you have any questions or issue, feel free contact us.