What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving notification e-mails

    Asked by fpeters on January 16, 2017 at 10:53 PM

    I am not received submission notifications for my CANCELLATION REQUEST and MEMBERSHIP HOLD REQUEST to my email lanecovetkd@hotmail.com.

  • Profile Image
    JotForm Support

    Answered by Helen on January 17, 2017 at 02:21 AM

    Hi,

    Thank you for contacting us.

    I have checked your e-mail address that "lanecovetkd@hotmail.com" and it was not in our Bounce List. Also, I have checked your Activity Logs for e-mails. It seems all of Notification e-mails sent to your e-mail address. As you can see:

    Also, I have sent a test submission to your form and notification e-mail sent to you. Here:

    Did you change your recipient e-mail from fabianpeters@hotmail.com to your e-mail? I think, you have change it today and after this changing, your all Notification emails sent to your e-mail address.

    If you can not see these e-mail in your Inbox, please check your Spam folder. Click "Not Spam" for moving your e-mails to your Inbox.

    If you have any questions or issue, feel free contact us.