What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is disabled

    Asked by calebthomas on January 16, 2017 at 11:53 PM

    i just completed a beautiful form and  get a horrible message, 'form disabled'

    Please fix it, my friends are making fun of me


    Page URL:

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    JotForm Support

    Answered by BJoanna on January 17, 2017 at 03:17 AM

    I have checked and your account is autosuspended by our phishing system because of the form you provided. Form is suspended because of the words Credit Card in title of your form. 

    Please note that collecting of credit card info on plain text fields is against our terms of use, and our phishing system is programmed to search this type of fields and suspended any account that has them. 

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    Considering that you do not have any credit card fields inside of your form, I have activated your account. However please change the title of your form, to prevent that your account is suspended again.

    Let us know if you need further assistance.