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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Would incomplete payments remove items from the Gift Registry Widget?

    Asked by painfree on January 17, 2017 at 03:22 AM

    just one last question, is it possible to only deduct the inventory for my gift registry once a payment linked to the paypal account is settled? 

    i believe it is possible that some customers will just refuse to pay in paypal after submitting the form, and i do not want that to mess up with my gift registry calculation. any suggestions? thanks

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    JotForm Support

    Answered by candy on January 17, 2017 at 05:12 AM

    Hello,

    I have tested your form on your side.

    I have created an incomplete payment while the first item of the Gift Registry widget was 18 as you can see the screenshot below:


    After I have checked your form again and the first item of the Gift Registry widget is still 18.

    So, an incomplete payment does not reduce the Gift Registry widget.

    When completing the payment I have seen that 17 left in the first item of the Gift Registry as you can see below:

    As a conclusion, the inventory for your gift registry has already been deducted when a payment linked to the PayPal account is settled.

    Finally, I would like to inform you about that I have deleted my test submission from your account not to mess your work.

    I hope this helps.

    Thanks.