How can I restore my forms?

  • Profile Image
    Simona 
    Asked on January 17, 2017 at 04:10 AM

    Hi, I have an other account jot form with higher subscription. can I restore my forms in this account to move on the other account, please? thank u

     

    PS: Now I can't see any form here. thank u

  • Profile Image
    candy
    Answered on January 17, 2017 at 05:25 AM

    Dear Simona,

    I have checked your account named "simfalk82" and I have seen that your account is in the DORMANT mode.

    I have re-activated your account. So, you are able to reach your forms now. As I have seen you have 2 totally empty, active forms in your account. Also, I have checked their revision history and they seem like they were always empty.

    If you give us the username of the other account you want to move your forms in, we can move for you. However, if your forms are moved, how you are going to use them or is it necessary to move them as they are empty?

    Waiting for your response.

    Thank you.