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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditions - mixed up sequence

    Asked by pavasars on January 17, 2017 at 06:35 AM

    Hi. Yesterday i didn't have this problem. I want to set up conditions, when something opens, if i click something.

    For example, you can see in the screenshots, in the IF sections you can see everything in the right order. Let's say i want 9 and 10 to open, when 8 is filled. Yesterday it worked fine, I just highlighted the section, but now i cannot do that, because the order is messed up and I can barely find anything and since the sections aren't next to each other, i cannot highlight them both. 

    I think it has something to do with apps. I was playing around with them, but deleted them afterwards. What can i do to fix this? It's quite urgent. 

    Thank you so much! 

    Screenshot
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    JotForm Support

    Answered by Boris on January 17, 2017 at 08:50 AM

    I have checked your form 70145645988367, and it currently doesn't have any conditions on it.

    Upon checking out the issue you were describing, I see that the fields inside condition wizard appear in their correct order, as can be seen from the following screenshot:

    It may have just been a temporary issue you've experienced, please try creating your conditions again, and see if the order is correct now for you as well.

    I would also like to add that you can hold the CTRL keyboard key while selecting fields, and you will be able to select them even if they are not adjacent. Please see the following screen recording:

    Please let us know if you need any further assistance, we'll be glad to help.

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    Answered by pavasars on January 17, 2017 at 09:23 AM

    Hi!

    Thank you for the excellent reply.

    I just checked, if the issue is still there, and unfortunately, it still is. I can see, that in your screen recording, everything seems to be in the right order, but it's not what i see through my account. I could use the CTRL key, but as you can see, there are multiple m2, which makes it a veeeery time consuming guessing game.

    Are there any solutions? Maybe you have a better access to everything and you can take all the raw data of the form and put it into a new one, maybe that could resolve the issue? 

    Thank you a lot

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    JotForm Support

    Answered by Mike on January 17, 2017 at 11:20 AM

    There might be a bug in our new v4 builder. Please try to open your form by following the next link in order to open it in our stable v3 builder.

    https://www.jotform.com//?formID=70164243334448

    Does it make any difference on your end?

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    Answered by pavasars on January 18, 2017 at 02:33 AM

    Yep, I switched to v3, and conditions work flawlessly.

    Thank you a lot, and have a nice day!

    v4 looks gorgeous btw. 

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    JotForm Support

    Answered by Nik_C on January 18, 2017 at 04:49 AM

    On behalf of my colleagues, you're welcome.

    I'm glad it is working for you and that you like our new V4 Editor. :)

    Do let us know if you have any additional questions.

    Thank you!