Resetting my password

  • Profile Image
    Beth Gehlhausen 
    Asked on January 17, 2017 at 01:14 PM

    I have tried to reset my password and the notification box tells me instructions have been sent to me via my email but, I have not received an email.  I do regularly receive other emails from JotForm so I am not sure what I have done wrong. 

    Please advise. 

    Thank you!

  • Profile Image
    Answered on January 17, 2017 at 02:52 PM

    Unfortunately, your email address is added to the bounce list and so you are receiving emails. I have now removed it from the bounce list and you should be receiving emails without any issue. Please try resetting the password again and let us know if you need any further assistance. We will be happy to assist.