What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Resetting my passwordAsked by Beth Gehlhausen on January 17, 2017 at 01:14 PM
I have tried to reset my password and the notification box tells me instructions have been sent to me via my email firstname.lastname@example.org but, I have not received an email. I do regularly receive other emails from JotForm so I am not sure what I have done wrong.
Unfortunately, your email address is added to the bounce list and so you are receiving emails. I have now removed it from the bounce list and you should be receiving emails without any issue. Please try resetting the password again and let us know if you need any further assistance. We will be happy to assist.