What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Advanced designer V4: Background dissappears and it won't allow to make changes.

    Asked by jasondai on January 17, 2017 at 01:25 PM

    Hello Support,

    I personally don't like the new jotform which call jotform 4.0. The design is simple, but advance feature has so many bugs. Once you made adjustment on the advance section for the form, the background disappear. Also, if you uploaded a picture, the next time that you want to change your background, the picture disappear on the server that you can't choose the background anymore instead re-upload again. It is harder to use compare to before.



    Jason Dai

    Barrys Jewellers

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    JotForm Support Manager

    Answered by Jeanette on January 17, 2017 at 03:08 PM

    We appreciate the time you took to report these issues.  Our developers are working hard to launch V4 soon, so it is still in beta version. I've opened a ticket and reported your findings.

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    JotForm Developer

    Answered by berkay on March 02, 2017 at 07:46 AM


    We are sorry for trouble, it is fixed now.