What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    EMERGENY - URGENT! Over 1/2 of My Form has Disappeared!

    Asked by websiteteam on January 17, 2017 at 02:33 PM

    I have a very long (24) multi-page form: https://www.jotform.com//?formID=63275744442156

    I was testing it on the front-end when I noticed more than 1/2 of it had disappeared?

    I did NOTHING in the back-end to cause this.

     

    This just happened at approx. 10:45 - 11:00 AM PST.

     

    HELP!

    Page URL:
    http://www.temptestsite.net/jot-form-test/

  • Profile Image
    JotForm Support

    Answered by Jim_R on January 17, 2017 at 04:30 PM

    Hello, I checked the form you mentioned and confirmed your form is intact, with 27 pages, on the Form Builder.

    Although we can't know for sure what caused it, it's possible it might have been a temporary issue. I also checked it with your actual form https://jotform.com/63275744442156 and was able to see the entirety of the form up to the 27th page.

    In case we're mistaken, just get back to us with a screenshot of how you see it from your end so we can have another look.

  • Profile Image

    Answered by websiteteam on January 17, 2017 at 05:45 PM
    I went to the Forum and found out how to restore from Revision History.
    I went in about 45 minutes ago and completed a restore from the Revision History. That is why it is now back to normal.
    I apologize for not looking in the Forum before I sent you my "panic" email.
    If you look at the revision history, you will see a period of time that the restore points show only 300 updates vs. 488 updates. Those fewer updates would have been during the period of time that 1/2 of the form disappeared.
    All is good now.
    I hope this does not occur again.
    Thank you,
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on January 17, 2017 at 06:59 PM

    I see, I'm glad you found out about our Form Revision tool. There's no need to apologize, we're here to help you out. Searching our forums for existing answers is just an alternative way of finding solutions so don't hesitate to ask if you need help. Cheers!