When downloading our applications in "bulk" as a PDF report the name of the applicant is not included

  • rescueadog
    Asked on January 17, 2017 at 3:18 PM
    Also when downloading our applications in "bulk" as a .pdf report the name of the applicant is not included.
  • Jan
    Replied on January 17, 2017 at 5:31 PM

    I was able to replicate the issue when I tried downloading a single or multiple PDF file. The solution here is to reset the PDF template using the PDF Designer. Here's how:

    In the Submissions page, click the "PDF" button and then select the "Customize PDF" option.

    When downloading our applications in bulk as a PDF report the name of the applicant is not included Image 1 Screenshot 30

    In the PDF Designer, please click the "Reset" button at the top right.

    When downloading our applications in bulk as a PDF report the name of the applicant is not included Image 2 Screenshot 41

    Click the "Save" button and try downloading the PDF form submissions again.

     

    Hope that helps. Thank you.