What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to downgrade my account to the free version but I can't.

    Asked by group5 on May 31, 2012 at 08:57 AM

    I am atempting to downgrade my account but when I click on the downgrade option it takes me to a Plimus login page. I am unable to log in using my account credentials and the reset password link is not sending me an email. Any assistance would be much appreciated.

  • Profile Image

    Answered by gori-mathew on May 31, 2012 at 10:46 AM

    Hi

    We apologize for inconveniences caused. You account has been successfully  downgraded , you will no longer be charged for this account and your forms will not be disabled.

    Thanks for using Jotform!