- punitsAsked on January 18, 2017 at 02:32 AM
Hi I created this form
I tried linking it to google spreadsheet. After the integration, I made some changes in the spreadsheet. I realized that the spreadsheet has stopped updating after the changes. I immediately unlinked the form to google spreadsheet, logged out of jotform, cleared cache and agian linked it. But the data was still not updating.
I even tried cloning the form and again updating it, but still the submissions are not getting captured in google spreadsheet.
Could you please help mePage URL:
- JotForm DeveloperHelenAnswered on January 18, 2017 at 06:30 AM
Thank you for contacting us.
I have cloned your form and tested on my side. I have integrated with Google Spread Sheet. However, I could not replicate the same issue with. Everything works properly on my side. Here is my Spread Sheet:
Then, I made some changes in my Spread Sheet. Here are my changes:
I have sent a test submission after that I made this changes. However, the integration worked properly on my side. As you can see below screen shot:
I did not access your spreadsheet so I could not check your integration. I have cleared your Form Caches. Please remove Spread Sheet Integration and add it again. I can suggest you, you can clear your Browser caches before this.
Also, please provide us your submission IDs that did not integrate to the spreadsheet. I can add these submissions to your spreadsheet as per your request.
If you have still a problem, please do not hesitate to contact us.