What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Google Spreadsheet integration is not working

    Asked by punits on January 18, 2017 at 02:32 AM

    Hi I created this form

     

    I tried linking it to google spreadsheet. After the integration, I made some changes in the spreadsheet. I realized that the spreadsheet has stopped updating after the changes. I immediately unlinked the form to google spreadsheet, logged out of jotform, cleared cache and agian linked it. But the data was still not updating. 

    I even tried cloning the form and again updating it, but still the submissions are not getting captured in google spreadsheet. 

     

    Could you please help me

    Page URL:
    https://form.jotform.com/70168786543163

  • Profile Image
    JotForm Developer

    Answered by Helen on January 18, 2017 at 06:30 AM

    Hi,

    Thank you for contacting us.

    I have cloned your form and tested on my side. I have integrated with Google Spread Sheet. However, I could not replicate the same issue with. Everything works properly on my side. Here is my Spread Sheet:

    Then, I made some changes in my Spread Sheet. Here are my changes:

    I have sent a test submission after that I made this changes. However, the integration worked properly on my side. As you can see below screen shot:

    I did not access your spreadsheet so I could not check your integration. I have cleared your Form Caches. Please remove Spread Sheet Integration and add it again. I can suggest you, you can clear your Browser caches before this.

    Also, please provide us your submission IDs that did not integrate to the spreadsheet. I can add these submissions to your spreadsheet as per your request.

    If you have still a problem, please do not hesitate to contact us.