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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are the SMTP and Verification methods the same?

    Asked by RHemery on January 18, 2017 at 04:52 AM

    2) When I was editing the form I noticed SMTP and Verified under Email type - can I check these are essentially the same thing - i.e. Verified is not something we could do instead of SMTP - is it masking the email?

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    JotForm Support

    Answered by AIDAN on January 18, 2017 at 06:39 AM

    Hi, thank you for contacting us.

    Please note that verified and SMTP are not the same methods. The verified method is similar to using noreply@jotform.com as a sender, in that both would send from our services, although with the verified method the sender address will be your email, not ours.

    The SMTP method, on the other hand, takes our servers completely out of the equation, as emails would be sent directly from the SMTP address. This is why it is what we recommend when our customers face issues with our own services.

    I hope this answers your question. If you need further assistance please let us know. We'll be happy to help.