Reached API limits without having an API key

  • Profile Image
    MBF16
    Asked on January 18, 2017 at 05:50 AM

    Hi,

    I got this email:

     

    It seems like you have reached your API limit. FREE accounts are limited to 1,000 requests per day.

    I probably get about 2 requests per month so I don't understand how I've reached a 1000 requests per day limit.  Can you please help?

    I'm using the Jotform embed plugin for WordPress.

    Many thanks 

    Richard

  • Profile Image
    candy
    Answered on January 18, 2017 at 07:25 AM

    Dear Richard,

    I have checked your form and your account.

    In the case of using lots of widgets and integrations in your forms, it is possible to reached API limits.

    I have checked and seen that you do not have even an API key in your account as you can see the screenshot below of your account API:

    I have forwarded this situation to our software development team in order to check the issue. You are going to be informed via this thread.

    For further detailed information related to API, please check the following document: https://www.jotform.com/help/406-Daily-API-Call-Limits 

    Thanks in advance.

  • Profile Image
    nickbh
    Answered on January 18, 2017 at 07:30 AM

    Just fyi - I had a similar issue earlier this month.  I have a paid account and received the email that I had passed my 10,000 limit.  Again - I could see no reason for this as my usual traffic is approx 100 per day?

     

  • Profile Image
    Ian
    Answered on January 18, 2017 at 08:50 AM

    We haven't received any updates from the software development team.

    As soon as we get a response from them, we will update you.

    Thanks for your patience.