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    One of our TM staff can not access their data entry form, giving a access denied error...

    Asked by callips on May 31, 2012 at 11:53 AM

    One of our staff in the Phillippines keep getting a access denied error when trying to access her form to enter customers data.  Everyone else's form works just fine.  Is there a reason for this to happen?  We've paid our bill.... I'm just saying...smiling....   Please let me know if you can help thank you so much.

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    JotForm Support

    Answered by liyam on May 31, 2012 at 01:20 PM

    Hello callips, you may refer to my colleague's response on this thread for this case.

    This also seem to be a dynamic IP address.  Can your staff try to release and renew his IP address on the administration panel of his modem/router?

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    Answered by callips on May 31, 2012 at 02:07 PM

    Okay, sounds great.... I will instruct them to do so, thank you....