What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Version 4: Cloning existing form is opened in old version 3.

    Asked by Hoermann on January 18, 2017 at 10:07 AM

    We really enjoy the new design of jotform. But everytime, when i clone a existing form, I get back to the old design. After reloading the page, it loads the form in the new design. I don't want to reload the page everytime after i cloned a from.

    Could you please fix this? Thank you!

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    JotForm Support

    Answered by ashwin_d on January 18, 2017 at 11:37 AM

    Hello Hoermann,

    I did test this issue in my account and I am able to replicate the issue you are having. It seems when we clone existing form, the cloned form is displayed in version 3 instead of version 4. Its a good catch but please note that . Thank you for reporting this to us. 

    I have creating a bug report and sending it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Developer

    Answered by ceren on January 19, 2017 at 10:40 AM

    Hello Hoermann,

    We're sorry for the inconveniences. We've fixed the problem which causes you to redirect to version while cloning a form. From now on, your cloned forms will automatically displayed in version 4.

    Thank you for using JotForm 4.0.


    If you have any other questions please let us know.