What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Hi, thank you for contacting us.
In our detailed guide on encrypted forms and how to use them, we added a section named "Are we notified of an encrypted submission?" and it explains in detail, along with the sections below it, how to handle encrypted submissions, how to decrypt them and so on: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Please consider following our guide and get back to us if you need further assistance with it. We will be happy to help. Thank you.