What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading my account

    Asked by JuliaJech on January 18, 2017 at 12:17 PM

    I just upgraded my account as I reached the limit on my account, however, I just got another email stating that my account would be shut down soon if I didnt upgrade. I found out that the form I was using was shared with me by another account of one of my coworkers. She no longer works here. Is there a way to transfer her forms over to my account so that my upgraded account can be used???

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    JotForm Support

    Answered by Nik_C on January 18, 2017 at 01:12 PM

    Hello Julia,

    I checked your account and I saw that it is scheduled for downgrade on 13th of February 2017. because of cancellation. If you want forms to be transferred from some other account. Then the request for that must be made from that account (the account that owns the forms). For security reasons, we can not transfer the forms another way.

    If you have any additional questions do not hesitate to contact us.

    Thank you!