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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Authorize Net e-mail

    Asked by remoran on May 31, 2012 at 05:13 PM

    Authorizenet requires an email receipt in order to send confirmation to a customer that her submission for, in this case, membership, has been processed. Their setting is x_email. How do I do this via JotForm. Everything else works save for this.

    Page URL:

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    JotForm Support

    Answered by Mike_T on May 31, 2012 at 07:16 PM

    Thank you for contacting us.

    I am sorry to inform you, but as far as I know, we do not support such function. However, you can set a form Autoresponder with us to send the confirmation messages.

    Please feel free to contact us if you need any further assistance.

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    Answered by remoran on May 31, 2012 at 07:37 PM

    Then I can I make this work. Authorizenet is a connect you guys have and that I use. The CC works but without this, it's useless. Here is the conversation with the A net guy.

    Cameron H:  Your web developer didn't script/code that field properly.

    Cameron H:  It's not getting to us.


    Cameron H:  That's an issue your developer has to fix. The email address value they have to use is: x_email.

    Cameron H:  I recommend you give your developer our AIM Guide: http://www.authorize.net/support/AIM_guide.pdf

    Cameron H:  This is listed on page 26.


    Partial transcript of conversation about confirmation screen:

    Cameron H:  Your web developer controls the receipt pages and how they look since you're website is hosting the payment form.

    Cameron H:  They can use our Response Codes listed in the AIM Guide to help them set those up.

    Cameron H:  Those start on page 44

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    JotForm Support

    Answered by Mike_T on May 31, 2012 at 07:52 PM

    I have forwarded that information to our Development Team.

    However, this email field is optional, and unfortunately, this is not likely that mentioned feature will be implemented in the nearest time. Our Developers are extremely busy and they are working based on their own priority list, so that I can not provide any ETA on this.

    We will let you know if we get any updates for you.

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    Answered by remoran on May 31, 2012 at 07:54 PM

    Question, can I change the email form name from q9_email to x_email in order for Authorize to see this? When I do an embed, I make the change via Dreamwever but JotForm returns it back to q9_email to coincide with the input 9 of the form. This should be allowed as Authorize Net is one of the CC bureaus you link to.

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    JotForm Support

    Answered by Mike_T on May 31, 2012 at 08:25 PM

    I think that we send information to Authorize.Net from specific fields only (fields which are under My Products). That is why it is most probably that email field with x_email name will not send anything to Authorize.Net.

    I am sorry for that.

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    Answered by remoran on June 01, 2012 at 08:39 AM

    Question, how can authorize net work with your system if you can't do this? I need the x_phone as well as this is part of the CC process authorize.net uses for user confirmation. This is really not acceptable as all the work I have done is basically useless. The connect to A net works but you lack the basic tools to put in phone and email into the CC part of the environment. I am not a coder but I do know tech and this is something, if I ran things at Jot Form, that would be rectified immediately. I am surprised other users of your app have not bitterly complained about this. Put phone and email into the CC part of the equation and allow for naming them in accordance with Google, PayPal, Authroizenet and other CC bureaus you work with and the problem is solved. At this point in time, days of work are trashed and $$ is has been lost and going somewhere else is more then a PITA.

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    JotForm Support

    Answered by Mike_T on June 01, 2012 at 06:13 PM

    As far as I understand, these email and phone fields are optional for Authorize.Net. We do process Authorize.Net transactions, you can find some numbers in this blog post. If something is going wrong during transaction we are showing the warning to the end user.

    If you need your customers' emails and phone numbers, please simply add the phone & email fields to your form.

    If you can not accept that solution, please let me know. I will see if I can do anything more for you.

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    Answered by remoran on June 02, 2012 at 10:03 AM

    The transaction works without a problem, A Net reports, as you can see, that they are not getting the data due to the fact the field names cannot be changed. It's the naming issue causing the problem, not your connect to Authorize net. If I can name the phone filed to x_phone and email address to x_email, the problem is solved but JotForm is hard wired to generate fields using its naming schema, something that should be changeable when dealing with the CC bureaus as phone and email are very common fields not used for CC transactions but are used for customer response and confirmation.

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    JotForm Support

    Answered by liyam on June 03, 2012 at 08:58 AM

    You can disable the phone and email as required fields by logging in to your Authorize.net Merchant Interface ( at https://secure.authorize.net ), click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the e-mail address and phone.

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    Answered by remoran on June 04, 2012 at 09:55 AM

    I know I can do this but how does the client get this data. The email response only includes fields outside of the CC so the dataset is imcomplete. If you added email and phone to the cc module, the problem would be solved as no doubt you are using x_ naming schemas to communicate with Authorize Net in the CC part of the system. I have alluded to this in other posts as the connects you have to the various CC bureaus will use the naming protocols of the bureau so why not add these two essential fields into it. Just having My Products is not enough. If you did that, your service would be awesome and people like me would not be posting like this. Everything works save for this and I can't see this being a big deal to implement. Please do this, your customers will thank you for it.

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    Answered by jeanettebmz on June 04, 2012 at 02:13 PM


    On this thread, I have added your comments and suggestions to the ticket Lyam already have opened on this thread. Hopefully the development team will implement these features in the near future

    Best regards


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    Answered by remoran on June 04, 2012 at 06:54 PM

    Thank you for the input. It gives one hope. :)

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    Answered by jeanettebmz on June 04, 2012 at 06:55 PM

    You're welcome!