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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account is suspended?

    Asked by Brian Hadley  on January 19, 2017 at 04:53 AM



    I have just created an account and created a few forms and am now having issues. 

    1.  My account is now suspend, with the error it says it was suspected of phishing?  

    2.  I was never able to view the forms I was testing?

    3.  We want to know if these forms can be used globally


    Can you please help me out with this as if your form works as we think it will, my company would be interested in using it.  


    Looking forward to hearing from you.


    Brian Hadley


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    JotForm Support

    Answered by Nik_C on January 19, 2017 at 05:56 AM

    Hello Brian,

    I checked your account and it was auto-suspended. And that happened by our anti-phishing system that detects and disables suspicious forms. I reviewed your forms and it most probably happened because you used the words 'logged in' in your forms and since our forms are not allowed to be used for log in purposes our system detected them as threat. Anyhow, I whitelisted your forms and re-activated your account so your forms are ok now.

    And you will be able to view and edit them.

    3.  We want to know if these forms can be used globally

    Yes, forms can be used anywhere, globally.

    If you have any additional questions, please let us know.

    Thank you!