What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-user accounts cannot view the form submissions

    Asked by NCSbrighton on January 19, 2017 at 07:41 AM

    I have a sub account, but cannot see the details of any submissions when someone fills in a form. Please tell me how I can view it.

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    JotForm Support

    Answered by Welvin on January 19, 2017 at 09:22 AM

    The EU DataCenter is not checked in your account, your sub-user accounts have this enabled. Please advise them to uncheck this option to their account settings in order to view the submissions.