What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Layout mismatch between the form builder and the preview/live modes

    Asked by Holidea on January 19, 2017 at 11:03 AM

    Hello, 

    i set "on top" for the title position, on the backoffice i can see everithing ok

    but online the modules are overloades.

    Coud you help me?

    Thank you

     

    Rgds

    Page URL:
    https://form.jotform.com/70182871357965

    Screenshot
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    JotForm Support

    Answered by AIDAN on January 19, 2017 at 12:21 PM

    Hi, thank you for contacting us.

    I have cloned your form in order to inspect the issue, and I could indeed reproduce it.

    I also noticed that you are not using any custom CSS codes, meaning you are not modifying the design in any way outside what the builder provides.

    As a result, I have escalated this ticket so that our second level would inspect this mismatch between the builder layout and the resulting layout.

    While I cannot give you an exact ETA, I can assure you that we will do our best to have this inspected as soon as possible. Thank you in advance for your understanding and patience.

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    JotForm Support

    Answered by Scott on January 20, 2017 at 06:05 AM

    Hey Holidea,

    As advised by our developers I set the label alignment to another side and then back to top. It looks all right now. It was a temporary issue that was fixed today.

    Let us know if you need anything else,

    Cheers.