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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Layout mismatch between the form builder and the preview/live modes

    Asked by Holidea on January 19, 2017 at 11:03 AM


    i set "on top" for the title position, on the backoffice i can see everithing ok

    but online the modules are overloades.

    Coud you help me?

    Thank you



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    JotForm Support

    Answered by AIDAN on January 19, 2017 at 12:21 PM

    Hi, thank you for contacting us.

    I have cloned your form in order to inspect the issue, and I could indeed reproduce it.

    I also noticed that you are not using any custom CSS codes, meaning you are not modifying the design in any way outside what the builder provides.

    As a result, I have escalated this ticket so that our second level would inspect this mismatch between the builder layout and the resulting layout.

    While I cannot give you an exact ETA, I can assure you that we will do our best to have this inspected as soon as possible. Thank you in advance for your understanding and patience.

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    JotForm Support

    Answered by Scott on January 20, 2017 at 06:05 AM

    Hey Holidea,

    As advised by our developers I set the label alignment to another side and then back to top. It looks all right now. It was a temporary issue that was fixed today.

    Let us know if you need anything else,