What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Additional payment submissions for account

    Asked by vopartwork on January 19, 2017 at 11:16 AM

    Is there a way to earn additional payment submissions?  I only need an additional 5 submissions because my form will only be up for a few more days.

    Also, my account has been disabled because I reached my payment submission quota for the month.  I have two forms on this account, one that accepts payments and one that doesn't.  Why are both of my payments disabled, when only one has reached the limit?

    Are the limits refreshed each month?

  • Profile Image
    JotForm Support

    Answered by Mike on January 19, 2017 at 12:30 PM

    Thank you for contacting us.

    Additional payment submissions are only available for upgraded accounts. As far as I can see, you have already upgraded account in order to increase the payment submissions limit.

    The limits are per account, this is why we temporarily disable all the forms associated with a specific account.

    Yes, we reset submissions on the first of each month.