What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get a refund?

    Asked by HealthCoachTori on January 19, 2017 at 12:19 PM


    I purchased Jotform January 10, 2017 hoping that I would utilize it for my business.  I have played around with the website looking at templates and designs, however I don't think Jotform is what I need right now.  I would like to request a refund and I understand that this would then delete my account and I would no longer be able to use jotform. I appreciate the opportunity to look through the site however it is not what I am in need of right now.  In the future I will purchase Jotform when my need calls for it.  Thank you so much.


    Tori Bullard


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    JotForm Support

    Answered by Kevin_G on January 19, 2017 at 01:19 PM

    I can see you have already reached us via email, I can also see that your subscription has been already cancelled and the refund has been issued too. 

    Please check the email where you sent the request from and let us know if you have any question.