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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Spreadsheet Integration is not updated

    Asked by bkkstrider on January 19, 2017 at 12:55 PM

    Hi Jotform Support team,

    I have an issue about spreadsheet integration.  Spreadsheet is not updated when there is a new submission.

    I've re-integration many times, it still doesn't work.

    Please suggest me what to do. 

    Please don't suggest me to Zapier, because it is not my solution. I expect Jotform+Spreadsheet should work properly as it should.

    Thanks,

     

    Page URL:
    https://form.jotform.me/70171167477459

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    JotForm Support

    Answered by AIDAN on January 19, 2017 at 02:13 PM

    Hi, thank you for contacting us.

    Please note that the Google integration issue is well known to our developers, and they are working on it as I type this reply.

    I will escalate this ticket to our second level team, in order to make sure that you are notified as soon as they resolve the issue.

    As to suggesting Zapier or any other solution, please rest assured that we are working hard on making all our services and features work perfectly, and we would not be satisfied with anything less, so we would not be suggesting other solutions when the current one is having a problem that needs to be addressed.

    Finally, please let me express my apologies for the inconvenience, and my thanks in advance for your understanding.

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    Answered by PHO2 on January 19, 2017 at 02:54 PM

    I'm going to add to this as my own posting has not populated in the forum.

    Today I can't fix a broken Integration as a result of whatever your develops have done this week to create a fragmented system because the choice to remove an Integration for Google Sheets and Google Drive is now missing. The button to remove the integration is simply missing. And that can't possibly be by accident. Please update us on the entire Integrations issue, as it is affecting many users and businesses.

    Our business depends on this system functioning smoothly and the problems seem to become more and more frequent with most of my time spent trying to convince JotForm that there's a problem.

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    JotForm Support

    Answered by Nik_C on January 19, 2017 at 04:41 PM

    @PHO2

    My colleague already responded to your other thread https://www.jotform.com/answers/1039973. Please make sure you have one thread per question so we avoid any possible confusion and delay in resolving the problem.

    Thank you!

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    Answered by bkkstrider on January 20, 2017 at 02:01 AM

    Hi Jotform Support Team,

    Thanks for the updates. I look forward your developers fix the issue soon.

    Please let me know when the issue is solved.

    Thanks,

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    JotForm Support

    Answered by Chriistian on January 20, 2017 at 03:11 AM

    @bkkstrider,

    Unfortunately, we do not have any updates yet from our developers. Rest assured you will be informed in this thread if there are any news about the issue.

    Thank you for your patience and understanding.
    Regards 

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    JotForm Developer

    Answered by Denis on January 20, 2017 at 05:51 AM

    Hello, 

    Sorry for the trouble, your integration should be working now. I've merged your missing data into your spreadsheet. I don't have access to your spreadsheet so, please let us know if issue still persists. 

    Regards.

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    Answered by bkkstrider on January 20, 2017 at 01:09 PM

    Hi

    It seems like Spreadsheet Integration is just fixed.

    I hope this issue won't be occurred again. 

    Thanks