V4: Apostrophe that is added inside of field label is shown encoded inside of Form Builder

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    Asked on January 19, 2017 at 03:44 PM
    Hi Jotform,


    I am having this same problem with my form today. My apostrophe is showing up as '

    See screen shot below. Any idea how to fix this?


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    Answered on January 19, 2017 at 03:55 PM

    I have inspected your form http://www.jotform.us/form/70005967845159 inside of V4 Form Builder and I was able to replicate mentioned issue. However on your live form apostrophes are shown correctly. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now you can switch back to Version 3 of our form builder if you want to see apostrophes correctly inside of Form Builder as well.

    You can switch to Version 3 on settings page of your account. 

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    Answered on January 19, 2017 at 04:04 PM

    Thank you for getting that fixed up. In your image though you are referencing a different form. That form displays correctly. Its the other form that does not.

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    Answered on January 19, 2017 at 05:32 PM

    Sorry about that. I found your other form http://www.jotform.us/form/62806631178156 and I saw mentioned issue on live form as well.

    To resolve this issue, please switch your Form Builder to Version 3 and then open field properties for both fields and change encoded value ' with an apostrophe.

    Here is my cloned form on which I have fixed mentioned issue: https://form.jotform.com/70187041629961 

    Feel free to clone it.

    Once this issue is resolved inside of Version 4 by our developers, we will update you via this thread. 

    Let us know if you need further assistance.

  • Profile Image
    Answered on January 23, 2017 at 10:41 AM

    Hello sagetree,

    We're sorry the inconveniences. Encoding problem on question labels is fixed now.

    Thank you for contacting us.

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    Answered on April 11, 2017 at 09:59 AM


    I am having a similar issue with Version 4. In my "Letter to Springfield" form, I inserted a text field and inserted placeholder text into the Default Value field of the advanced options. Any apostrophe turned into ' on the live form. I switched to Version 3 and that fixed it. 

    Please let me know if this can be fixed for Version 4 of the Default Value field.


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    Answered on April 11, 2017 at 11:05 AM


    I have moved your question to separate thread and we will provide you an answer there shortly.