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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    V4: Apostrophe that is added inside of field label is shown encoded inside of Form Builder

    Asked by sagetree on January 19, 2017 at 03:44 PM
    Hi Jotform,


    I am having this same problem with my form today. My apostrophe is showing up as '

    See screen shot below. Any idea how to fix this?


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    JotForm Support

    Answered by BJoanna on January 19, 2017 at 03:55 PM

    I have inspected your form http://www.jotform.us/form/70005967845159 inside of V4 Form Builder and I was able to replicate mentioned issue. However on your live form apostrophes are shown correctly. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now you can switch back to Version 3 of our form builder if you want to see apostrophes correctly inside of Form Builder as well.

    You can switch to Version 3 on settings page of your account. 

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    Answered by sagetree on January 19, 2017 at 04:04 PM

    Thank you for getting that fixed up. In your image though you are referencing a different form. That form displays correctly. Its the other form that does not.

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    JotForm Support

    Answered by BJoanna on January 19, 2017 at 05:32 PM

    Sorry about that. I found your other form http://www.jotform.us/form/62806631178156 and I saw mentioned issue on live form as well.

    To resolve this issue, please switch your Form Builder to Version 3 and then open field properties for both fields and change encoded value ' with an apostrophe.

    Here is my cloned form on which I have fixed mentioned issue: https://form.jotform.com/70187041629961 

    Feel free to clone it.

    Once this issue is resolved inside of Version 4 by our developers, we will update you via this thread. 

    Let us know if you need further assistance.

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    JotForm Developer

    Answered by ceren on January 23, 2017 at 10:41 AM

    Hello sagetree,

    We're sorry the inconveniences. Encoding problem on question labels is fixed now.

    Thank you for contacting us.

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    Answered by oswego308 on April 11, 2017 at 09:59 AM


    I am having a similar issue with Version 4. In my "Letter to Springfield" form, I inserted a text field and inserted placeholder text into the Default Value field of the advanced options. Any apostrophe turned into ' on the live form. I switched to Version 3 and that fixed it. 

    Please let me know if this can be fixed for Version 4 of the Default Value field.


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    JotForm Support

    Answered by BJoanna on April 11, 2017 at 11:05 AM


    I have moved your question to separate thread and we will provide you an answer there shortly.