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    Text confirmation email shows HTML tags for some fields

    Asked by acremaschi on December 18, 2010 at 08:10 PM

    I created a form that includes, among other fields, a "Purchase Order" and an Address field in my form. I set up the Email Alert so that the person submitting the form receives a text email with all the information.

    The text email is showing HTML tags for the Purchase Order field (which includes a Quantity option), and for the Address field. Is there a way to fix this?


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    JotForm Founder

    Answered by aytekin on December 20, 2010 at 07:40 AM

    I added this to our bug list. We will update you when it is fixed.

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    Answered by Nora on September 28, 2011 at 08:11 PM

    I am having the same problem, and it is September, 2011.  Is the bug fixed yet?

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    JotForm Support

    Answered by liyam on September 28, 2011 at 10:33 PM

    Hello Nora,

    May we know when was the last time you received this type of problem?  It would be helpful also if you could start a new thread topic, post the submission details of the last incident there, and the form ID or the URL of the form in issue. 

    We'll wait for your post.



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    Answered by learntoskate on September 28, 2011 at 11:14 PM

    Just received a form and it is not correctly formated. It just a html code.

    Plus I've noticed couple of times that form hasn't been sent to my email address, however it was processed by JotForm and payment was received by PayPal. BUT I haven't received the actual form. It happened twice.

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    JotForm Support

    Answered by mliz on September 29, 2011 at 04:23 AM

    Hi learntoskate,

    This issue should be fixed now please let us know if you are still getting html tags in the email notification.  I made a test using the form and the notifcation email came up as entered in the the email alert. As for the Paypal order problem can you open up a new thread with the order information which had the issue so that we can do an investigation on the problem.

    Let us know if you have clarifications.